Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Smart Kiosk will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed on to the customer if the delivery address is unattended at the time of delivery.
Return and refund
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Returns for credit will only be accepted within 7 days of you receiving the goods. A restocking fee of 20-25% of the purchase price will be deducted, depending on the item. Returned goods must be in its original condition and include all the original packaging. Anything which is not sealed must be replaced at the customers expense. Shipping and handling costs are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation but is at the discretion of Smart Kiosk.
Any incorrect, missing or damaged items received must be reported to Smart Kiosk via email on support@smartkiosk.com.au within 24 hours of you receiving the delivery.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be accepted by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
